Job Description

Senior Business Analyst – Process Improvement

Location: 100% Remote

Duration: 10+ Month Contract

Certification / Experience

• Lean Six Sigma Black Belt with 3–4 years of business process improvement experience , OR
• Lean Six Sigma Green Belt with 15+ years of experience driving transformation and process improvement initiatives.

We are seeking an experienced Senior Business Analyst to support business process improvement and transformation initiatives within a large higher education environment . This role will partner with business, administrative, and technology stakeholders to improve processes, support system implementations, and drive organizational change.

The ideal candidate will have strong experience in process improvement, requirements gathering, UAT, root cause analysis, stakeholder management, and change management .

Key Responsibilities

• Lead business process improvement and transformation initiatives to improve quality, productivity, cost, and cycle time.
• Gather business requirements and perform UAT for HR, Finance, and workflow system implementations.
• Conduct root cause analysis , identify process pain points, and facilitate process improvement sessions.
• Partner with business, administrative, and technology teams across the organization.
• Manage stakeholder engagement and gain buy-in for process and system changes.
• Identify risks and issues and develop appropriate mitigation plans.
• Evaluate user readiness and support organizational change initiatives.
• Define and track success metrics and process improvement outcomes.
• Provide clear project status updates, reports, and presentations to leadership.

Required Qualifications

• Strong experience in business process improvement and transformation .
• Experience with requirements gathering and User Acceptance Testing (UAT) .
• Strong root cause analysis and process improvement skills.
• Experience supporting HR, Finance, or workflow system implementations .
• Strong stakeholder management, facilitation, communication, and presentation skills.
• Experience supporting large-scale organizational change initiatives .
• Familiarity with project management approaches, tools, and project lifecycle activities.

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