Responsibilities include but not limited to:
• Review fraudulent activity alerts to determine appropriate loss mitigation next steps.
• Use bank systems and applications to research and understand the alerted activity as compared to historical customer information and transactional activity.
• Correspond with the Branch and other internal bank departments to further understand the customers banking behavior or where additional clarification is needed.
• Render pay/no-pay decisions as it relates to the transactional activity identified in the fraudulent activity alert.
• Correspond with the Branch and other internal bank departments to communicate the fraudulent activity alert conclusion (as needed or necessary).
• Effectively manage alert documentation storage and record retention standards.
• Perform other tasks and duties as assigned by their manager.
• Provide training to team members as needed.
Required Skills:
• Excellent research and analytical skills.
• Excellent organization and time management skills.
• Excellent technology and computer skills.
Required Experience:
• High School Diploma or GED.
• 0-3yrs working in Fraud or related experience.
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